I had an interesting conversation with a Pre/Postnatal Specialist at one of my workshops recently about the Terms and Conditions I have in place in my pre and postnatal classes, and I did promise I would post some ideas for you, so here goes.
My pre and postnatal fitness classes on a pay upfront basis. Clients pay for 10 sessions and I reward them with their 11th session free. I ask clients to use up their sessions within 14 weeks of joining the classes, and any changes to terms and conditions are noted on my website.
It’s important from the outset, that you set clear T’s and C’s so everyone knows where they stand.
You won’t know what liberties clients will take, until your classes have been running for a few months, but do try and have a think about all eventualities, and put steps in place to avoid them.
Things to consider:
- Do you want to offer flexible attendance?
- Will there be an expiry date to the sessions if people pay upfront?
- When are you prepared to offer refunds?
- What happens if it rains, snows or the weather turns bad?
- Are you running your classes during school terms only?
- Can clients transfer unused sessions to another stream of classes eg postnatal to mainstream?
- Are you going to be lenient if someone’s baby doesn’t settle?
- Will you restrict the number of unused sessions a pregnant client can transfer over to your postnatal classes?
- Decide on what you’re going to if someone gives birth prematurely.
- What cancellation policy are you comfortable adhering to if someone’s injured/ill?